APPOINTMENTS & RETURNS

ARRIVAL

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Due to Covid-19 do not arrive early before your scheduled spa appointment time. Please wait to enter until your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.  Children or extra guests are not permitted unless they are having services performed.

RESCHEDULE OR CANCELLATION OF YOUR APPOINTMENT

Our business has grown significantly in the last year, so we are updating our TERMS & CONDITIONS to better serve our community. These changes will be effective for all existing customers and appointments booked after October 1, 2019. 

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All deposits are non refundable.  Please give us 48 hours to reschedule your appointment.  Your deposit will be transferred to your new appointment.

 

If you are using gift certificates or gift cards for please call us to schedule your appointment.

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In addition, if you fail to cancel via email, telephone or text 202-425-9324 less than 48 hours prior than your appointment you will be charged 100% of the entire appointment minus the deposit paid.

Please understand when a client fails to show up for an appointment, or cancel your appointment without giving enough notice, our valuable time and resources are idle. More importantly, a client service opportunity is missed. No exception will be made to waive the fee. Notification given less than 48 business hours prior to the appointment time or failure to show up for your appointment will result in 100% charged minus the deposit already paid.

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RETURN POLICY

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Final sale on all products, services and gift cards/certificates.  No refunds or exchanges.  Products ship via FedEx, UPS, or USPS within 7-10 business days.

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